ASUR Airports celebrated the exceptional contributions of O’Hare International Airport’s (ORD) concessions workforce at the second annual ExtraORDinaries Awards, honoring employees whose dedication helps deliver a world‑class experience for every passenger.
More than XX concessions team members, representatives from Chicago Department of Aviation (CDA), and key airport stakeholders helped celebrate this year’s ExtraORDinaries on March 10. Guests enjoyed a breakfast buffet from the T5 concessions and an awards ceremony spotlighting excellence in hospitality, sales, and community involvement.
“Empowering our concessions employees is fundamental to creating a welcoming, world‑class environment for every passenger at O’Hare,” said Brian Petrow, ASUR Airports Vice President, ORD. “These awards honor the individuals whose passion and professionalism define the guest experience and set the benchmark for excellence across the airport. We are proud to spotlight these team members who go above and beyond to make every journey better.”
The ExtraORDinaries Awards continue to elevate service standards and highlight the frontline employees whose work shapes the guest journey at O’Hare Airport.
The Exceptionals Winners:
Outstanding Hospitality: Chick-fil-A Associate, Manager or Team who consistently goes above and beyond in delivering an exceptional guest experience.
Best Online Reputation: Protein Bar & Kitchen Awarded to the concession who has the best online reputation on Google/Yelp.
Sales Excellence – Retail: Hudson Retail stores/operators exceeding sales targets or significant growth in sales.
Sales Excellence - Food & Beverage: Nuts on Clark F&B stores/operators exceeding sales targets or significant growth in sales.
Stronger Together/Community Impact Award: Hudson Awarded to concession demonstrating excellence in local community outreach, social awareness, etc.
One Team, One Dream Award: Goddess & Grocer and Garrett Popcorn Showcased excellent and cohesive teamwork through their daily efforts and communication.
Operational Excellence Award: Dunkin’ Recognized for its smooth operations and consistent communication.
Rising Star Award: Areas Concession recognized for growth in sales and connectivity
T5 MVPartner Award: Dufry Awarded for outstanding marketing and collaborations in Terminal 5.
Cleared for Takeoff: McDonald’s Recognized for level of compliance and store upkeep.
Pilot Award: Victoria Grimm - Urban Olive Honored for going above & beyond, positive passenger comments and 100% awards.
